Customer Service

Care Instructions

Clean your treasured jewelry with a soft cloth. Avoid contact with cleaning agents, beauty products, and water. Always put your jewelry away for safekeeping in the package provided for longer lasting brilliance.

Materials & Production

Katherine Karambelas Jewelry collections are handmade and made to order. Materials include certified Swarovski crystals, semi-precious stones, and metals plated 14K gold. Orders can take up to two weeks to ship, however our goal is to send your new treasures in a timely manner. Customers must be aware of this production situation.

All semi-precious stones and natural stones may vary slightly in size, shape, and colour due to natural state of the stone. Our production team always strives to keep a fluidity and consistency when designing and producing. However, customers must be aware of this natural and beautiful difference is semi-precious and natural stones.

Bridal Jewelry

Bridal jewelry is made to order and can take up to two to three weeks to ship. If you need immediate assistance, please contact us at info@katherinekarambelas.com.
To book an appointment in our Montreal office, please email info@katherinekarambelas.com.
More information

Refunds, Returns, Exchanges

Katherine Karambelas Jewelry is made to order and for this reason refunds, returns, and exchanges are not permitted.

If there is an issue with the purchased item(s) within 48 hours after receiving the order, the customer must notify Katherine Karambelas Jewelry within 48 hours by email at info@katherinekarambelas.com. Katherine Karambelas Jewelry takes all inquiries seriously and will respond in a timely manner.

If in an event that a refund, return, or exchange is granted, the item in question will be refunded, returned, or exchanged at the same price it was purchased. If an item is refunded, returned, or exchanged, the customer takes full responsibility to pay for shipping, taxes, and duties (if any).

Taxes, Duties, Shipping

All Katherine Karambelas Jewelry collections are handmade in Montreal, Canada. The customer takes full responsibility to pay for international taxes and duties (if any). All shipping & handling charges are calculated through Canada Post/USPS and will be shipped through these carriers. All orders are insured and require signature upon delivery.

Taxes and duties will not be refunded by Katherine Karambelas Jewelry in the event of a refund, return, or exchange.

Privacy

We do not sell, trade or transfer any personal information uploaded by customers.

Personal customer information is used to personalize the site and keep an internal data of orders and customers processed.

Katherine Karambelas Jewelry owns all images uploaded to katherinekarambelas.com and on all social media platforms including Facebook, Instagram, Pinterest, Snapchat (unless otherwise stated). If you would like to use one of our original images, please contact info@katherinekarambelas.com.