Customer Service

Holiday Return Policy

All items bought online between November 23rd, 2018 and December 24th, 2018 fall under our holiday return policy. Returns can be processed until January 8th inclusively. Katherine Karambelas jewelry is made to order and for this reason we do not carry stock and we do not refund purchases. We will only allow exchanges for a product of equal or higher value. Earrings are final sale. Please communicate with us by email at info@katherinekarambelas.com.

Care Instructions

Clean your treasured jewelry with a soft cloth. Avoid contact with cleaning agents and beauty products. Always put your jewelry away for safekeeping in the package provided for longer lasting brilliance.

Materials & Production

Katherine Karambelas collections are handmade and made to order. Materials include certified Swarovski crystals, semi-precious stones, and metals plated 14K gold. Orders can take up to two weeks to ship, however our goal is to send your new treasures in a timely manner. Customers must be aware of this production situation.

All semi-precious stones and natural stones may vary slightly in size, shape, and colour due to natural state of the stone. Our production team always strives to keep a fluidity and consistency when designing and producing. However, customers must be aware of this natural and beautiful difference is semi-precious and natural stones.

Bridal Jewelry

Bridal jewelry is made to order and can two to three weeks to ship. If you need immediate assistance, please contact us at info@katherinekarambelas.com.
To book an appointment in our Montreal office, please email info@katherinekarambelas.com.
More information

Returns & Exchanges

Katherine Karambelas jewelry is made to order and for this reason we do not carry stock and we do not refund purchases. Exchanges must be processed manually. Earrings are final sale.

If there is an issue with the purchased item(s) after receiving the order, the customer must notify Katherine Karambelas within 48 hours by email at info@katherinekarambelas.com. Katherine Karambelas takes all inquiries seriously and will respond in a timely manner.

If an exchange is granted, the item in question will be exchanged at the same price it was purchased. The customer takes full responsibility to pay for shipping, taxes, and duties (if any).

Custom orders

Custom orders and designs are non-exchangeable or refundable. 

Taxes, Duties, Shipping

All Katherine Karambelas collections are handmade in and shipped from Montreal, Canada. The customer takes full responsibility to pay for international taxes and duties (if any). All shipping & handling charges for Canada and United States of America are calculated through Canada Post and USPS and will be shipped through these carriers. All orders are insured and require signature upon delivery. International orders are calculated and shipped through UPS.Taxes and duties will not be refunded by Katherine Karambelas in the event of an exchange.

Currency

Prices on katherinekarambelas.com are listed in Canadian dollar.

Privacy

We do not sell, trade or transfer any personal information uploaded by customers.

Personal customer information is used to personalize the site and keep an internal data of orders and customers processed.

Katherine Karambelas owns all images uploaded to katherinekarambelas.com and on all social media platforms including Facebook, Instagram, Pinterest, Snapchat, Twitter (unless otherwise stated). If you would like to use one of our original images, please contact info@katherinekarambelas.com.